Privacy Policy

Last updated: January 2025

1. Data Controller

Your personal data is processed by:

Quoleady OÜ
Registration code: 16433296
VAT: EE102498918
Address: Vesivärava tn 50-201, Kesklinna linnaosa, Tallinn, Harju maakond, 10152, Estonia
Email: info@lingora.net

2. Information We Collect

We collect information you provide directly to us:

  • Contact information: Name, email address
  • Order information: Service details, source documents, project requirements
  • Payment information: Processed securely by Stripe; we do not store card details
  • Communications: Messages you send to us

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders
  • Communicate with you about your projects
  • Send order confirmations and delivery notifications
  • Respond to your inquiries and quote requests
  • Improve our services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Contract performance: To fulfill orders and provide services you request
  • Legitimate interests: To improve our services and respond to inquiries
  • Legal obligations: To comply with tax and accounting requirements

5. Data Sharing

We may share your information with:

  • Service providers: Payment processors (Stripe), email services, cloud storage
  • Linguists: Translators and writers who work on your projects (under confidentiality agreements)

We do not sell your personal data to third parties.

6. Data Storage and Security

Your data is stored on secure servers. We use industry-standard security measures including encryption in transit (HTTPS) and secure cloud storage.

Files you upload are stored in Cloudflare R2 cloud storage with restricted access.

7. Data Retention

We retain your data for:

  • Order records: 7 years (for accounting and legal purposes)
  • Quote requests: 2 years
  • Project files: 1 year after project completion, unless you request earlier deletion

8. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@lingora.net.

9. Cookies

We use only essential cookies necessary for the website to function properly (e.g., session cookies). We do not use tracking or advertising cookies.

10. International Transfers

Your data may be processed by service providers located outside the EU/EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.

12. Contact

For privacy-related questions or requests, contact us at:

Email: info@lingora.net